Webinar: Integrating Emerging Channels into your Email Marketing Program Effectively

Aug 16 2010

I’m going to be live on an eROI webinar this coming Thursday, August 19th at 10:00am PST.  I’ll be reviewing the benefits, challenges and best techniques for integrating  emerging channels like Social, Mobile, and Video in your email marketing program in a way that supports your company’s goals and provides measurable success.

No soapbox preaching here, just practical advice and real examples to help you get the most out of your email program. Details below, hope you can make it!



Webinar: Integrating social, mobile, and video into your email marketing program effectively.

Date and time: Thursday, August 19, 2010 | 11:00am- 12:00pm PST

REGISTER HERE

Email Marketing Calendar – Ideas for August with Back to School Tips

Aug 10 2010

2010-01-19-155642In email marketing, if you aren’t planning a week or two ahead, you’re too late. To plan a timely and relevant campaign – and avoid “blasting” - you need to give yourself some time to let an idea “marinate”, create unique content, creative, landing pages and the like. We’re here to help jump-start that process.

Below is an Email Marketing Calendar of real holidays, wacky holidays, and pop culture events in August and September that you can utilize to develop timely and relevant email campaigns

August 13th – International Left-Handers Day

If 7-10% of the world is left-handed, there’s a good chance your email list is the same way. Have you ever watched a left-hander use a pair of scissors? If you have, you know that the world is designed for us righties. Even if you don’t have any products for lefties, such as Barrack Obama and Bill Clinton, a simple shout-out would probably go a long way. If you do, that would be an amazing and rare segmentation opp.

August 15th – National Relaxation Day

Cue the massage music and fire up the black tea! It would be hard to make s case that reading email is relaxing. It’s more like the exact opposite – except for maybe Inbox Zero. Because the holiday is about unplugging and recharging, maybe you can leverage this before the 15th, and let your subscribers know they won’t be hearing from you that day, out of respect for National Relaxation Day.  Then go ahead and queue up a great email for the 16th or 17th. Namaste.

August 16th – Roller Coaster Day

The Roller coaster was patented on this day in 1898. See if you can beat this splash-worthy email from Beach Park in Brazil.  If ever an email embodied the spirit of the Email Marketing Calendar, this is it.

August 19th – National Aviation Day

There are less than 1 million pilots in the USA, but over 1.5 million people take a flight each day in America. If you ever had a chance to make a case that your products or content are worthy of those mostly miserable hours packing, traveling to, waiting for, flying on, waiting for, traveling to, unpacking…today might just be your day. (I personally couldn’t do without my Bose Noise Cancelling headphones, almonds, and an Esquire.) If you have some great advice on traveling, don’t be stingy!

August 21st - Wilt Chamberlain’s Birthday

There are 3 numbers that spring to mind here you may be able to tie to pricing or creative:

- 7′1″
- 100
- 20,000

August 26th - National Dog Day

“Spoil your dog on this day and always.” If there is no relation to dogs with your services, how about connecting with your audience on a more personal level?  Create a gallery on Facebook of all your employees dogs and ask your audience to head there and Become a “Like” (this “Like” thing is hard to work into a sentence, maybe stick with “Fan”).  A good opportunity for Email Marketing and Social Media collaboration.

August/September – Back to School!!!

Let’s be honest, there are very few “school kids” on your email list. You need to connect with parents. You can do so in 2 ways – sell them on things for their kids, or sell them things to pamper themselves.

Things for the kids: You’re really going to have to connect with a budget-minded parent in this economy. A sale isn’t enough, you need to resonate with their state of mind.  Here’s an example: “The last calculator you will ever need to buy…for 30% off!”. A sale is not enough right now. Go deeper and connect with the emotional and long term side of buying. If the hand-me-downs are going to keep your audience from replacing or upgrading, you better change their mind. Or, go for retro/nostalgia connection and remind them of how much they loved their Trapper Keepers and new duds. Connecting with their memories might be a better approach.

Things for the Parents: I don’t have children, but those I work with are ready to get their kids back-to-school. A week night dinner or mid-day lunch might be the perfect gift offer right now. From a B2B perspective, late afternoon webinars and marketing events will see more attention. If you are doing heavy Back-to-school messaging, you may want to mix in an option in your preference center for a subscriber to specify if they have children or not. If they don’t, a nice offer for a non-parent would stand out with all of the other kid related messaging.

August/September – Labor Day (Sept. 7th)

With the lack of economic growth, it looks like another Staycation weekend for Labor Day. Anything that can be used for fun at the house or at a park is good to promote, make sure the shipping options are clear and the items will arrive on time. Sometimes, people need more than a product, they need a reason to use it. Give them a reason, then sell them your product. This weekend also marks the beginning of the holiday email marketing season, and competition is going to be fierce. As I said with Back-to-school, discounts aren’t going to be enough. Your going to need to do better. Stay tuned for next months Email Marketing Calendar where we’ll talk about how you can cut through the noise this holiday season with your subscribers.

Get more Fans by Emailing a “Fans Only” Facebook Coupon

Jul 06 2010

Wondering how to get more Facebook Fans? How about some good old fashioned bribery?

Everyone has a price – make them an offer they can’t refuse.

There’s a good chance a high percentage of your email subscribers are on Facebook.  Maybe you are currently promoting your fan page and social sharing in your email marketing, but haven’t had a big surge in fans.  In this post, I’ll show you a quick way to create a special offer that only your Facebook fans can access.

The image below shows what a facebook user who hasn’t “liked” your page sees, then shows what the user sees after “liking”.

Similar to the  Facebook opt-in form tutorial post, this technique also utilizes the Static FBML application. A quick refresher: Read the rest of this entry »


Published in Facebook & Email Marketing, Social Media Strategy, Tip Jar


Email Marketing Campaign Tips and Ideas for June

Jun 03 2010

Here it is, the original Email Marketing Idea Calendar for June. We’ve had some copycats recently, but no fear, you are in the right place.

June Email Marketing Calendar“Summertime, the livin’s easy.”
- George Gershwin

Summer has arrived, finally. And what do we know about Summer, anyway?  People still go to work, kids are home, college students are either working or traveling or back at school. Those who have nothing to do…are looking for something to do, something to buy, or something to talk about.

That’s where you come in, Email Marketer!

Below is a list of holidays, wacky holidays, and pop culture events in June with specific ideas you can utilize to develop timely and relevant email marketing campaigns this month.

Friday, June 4th – National Cheese Day
What dish isn’t better with Cheese? This 4000 year old dish deserves to be celebrated with it’s own holiday. If you are in the food service business, how about a Cheese Day promotion – anything with Cheese is 20% off? Or, can you get “cheesy” with our subject lines and/or creative. Cheese it up, it’s Cheese Day!

Sunday, June 6th – National Yo-Yo Day
I’m issuing a challenge to the designer who can create an email marketing-friendly animated .gif that resembles the flight of the yo-yo. Bonus points for walk the dog.

Thursday, June 10th – Game 4, NBA Finals
Either this is the game that will clinch a sweep of the NBA finals for the Celtics or Lakers, or it will be a pivotal game in extending the series. Either way, people will need a place to watch, things to eat and drink, and somewhere to celebrate victory. Why not with you? FYI – sports fans are obsessive mobile users, timing is everything on gameday – they’ll get your message.

Friday, June 11th – Jaques Cousteau’s 100th Birthday
In honor of the deep sea pioneer, how about asking your subscribers to take action and help out the wildlife impacted by the catastrophic BP Oil Spill in the Gulf of Mexico? The National Wildlife Federation has a great list of things you can do to help. The situation is getting worse by the day, here is chance to use your reach for a good cause, even if it’s just a banner ad or recovery module call-out.

Friday, June 11th – 2010 FIFA World Cup
I’m not a big soccer fan, but I hear this is a big deal. Got any ideas? (comments please!)

Saturday, June 12th – Magic Day
The creative pallet is loaded here. I’m thinking an animated .gif.  Magic wand hitting your product?  Rabbit out of a top hat?  Now you see it, now you don’t? Know a good magic trick? Pass it on to your subscribers.

Sunday, June 13th – True Blood Season 3 Premiere on HBO
True Blood is the most popular show on HBO since The Sopranos, and you can bet a lot of people out there have this night marked on their calendars. How can your products/services enhance their experience? Promotions between Thursday and Sunday am would be fun – All red products 10% off? Read the rest of this entry »

Have you heard of the Online Marketing Virtual Summit?

May 04 2010

The Online Marketing Summit (OMS) has created a truly unique event for marketers – The Online Marketing Virtual Summit.  This is your chance to learn actionable strategies and best practices from the experts all in the comfort of your home or office – for free. Like all OMS events, The Virtual Summit provides countless options to learn with zero distractions – no vendor sales pitches or the stress of attending a live event.

The Virtual Summit has 8 tracks – Social Media, Search Marketing, Web Analytics, Integrated Marketing, Online Advertising/Mobile, Website Content, Email Marketing, and Demand Generation – with content for all skill levels. I have the honor of presenting in the email marketing track: Connecting the Dots: Integrating Emerging Channels into your Email Program.

The event takes place on Thursday May 27th and registration is free. What do you have to lose?



Follow @AlexCWilliams on Twitter


Published in Marketing Events, Tip Jar


Email Marketing Campaign Tips and Ideas for May

Apr 30 2010

Here it is, your May Email Marketing Idea Calendar. May is interesting month for marketers. The sun is coming out, people are starting to plan vacations and think about having fun. What a perfect time to establish a good season-long relationship with your subscribers. Time to brighten things up in your emails and have some fun with campaign ideas and creative.

Below is a list of holidays, wacky holidays, and pop culture events in May and ideas you can utilize to develop timely and relevant email marketing campaigns.

Saturday May 1st – Kentucky Derby

The “Greatest Two Minutes in Sports.”  Talk about an event rich in tradition! Roses, Mint Juleps, fancy hats, bottles of milk – the list goes on and on.

Tuesday May 4th – National Teacher Day

On National Teacher Day, thousands of communities take time to honor their local educators and acknowledge the crucial role teachers play in our society. Giving a discount code or special for teachers would be a nice touch. Or perhaps a gift campaign to allow your subscribers to purchase something for the teacher in their life.

Wednesday May 5th – Cinco De Mayo

If you sell goods or services, think buy 5 get one free, $5.00 off, 10% off all products that end in 5… you see what I am getting at. If you are a destination, Americans are always looking for a reason to go out and party. Why not celebrate Cinco de Mayo at your establishment or event. Make sure you get it on their radar a few days in advance, then send a reminder early on Monday.

Thursday May 6th – International No Diet Day

KFC, there has never been a better day to promote the “Double Down“!

Sunday May 9th – Mother’s Day

A holiday that needs no explanation, it’s for Mom. But how do you stand out in a crowded inbox? Read the rest of this entry »

Before you Spread the Word…

Apr 20 2010

I’m Aaron, the new guy here at eROI and presently the invited interloper at the helm of Return on Subscriber. Recently I’ve noticed a number of brands using the radio to express their current crush on email.  For those of you born post-1985, a radio (pronounced rey-dee-oh) is the boxy thing in most cars between the dashboard and the climate controls.  There are also other versions of these devices that reside inside homes and offices; can you imagine?  None of these devices allow you to shuffle, share, download, tweet or even choose which song you’re going to listen to.  You simply tune in and hope it works out.

Ostensibly it makes sense for brands to use a media like radio or television to drive email subscriptions.  Promoting channels with other channels isn’t new, innovative or even creative, but it is a good idea.  It shows a brand’s interest in getting to know their customers better, intent to engage with customers in a more meaningful way, and a departure from the brand’s traditional way of thinking.  Excellent!  This is what we all want right?  However, some brands don’t seem to be thinking through the experience their shiny new subscribers will have before they drive people to their sign up forms.  There is a lot that goes into a well-constructed email program, from capturing the email address through the first message.  Creating an experience that teaches new subscribers how to interact with you is the best way to start your new relationship and maximize the lifetime value of your list.

Three things to consider before driving the masses to your subscription form:

  1. Don’t Ask For Too Much Information
    The goal here is to get an email address, not a dossier, so keep it short.  Only ask for a piece of information if you intend to use it.  This is only the beginning of your brand’s relationship with this subscriber; there will be other opportunities to learn more about them as time goes on.
  2. Set Expectations
    Help your new subscribers understand what they can expect from you. News, offers, event invitations, new stuff… let them know what they’ll be getting, how often they’ll get it, and how they can interact with it.
  3. Respect Preferences
    If you ask for them, stick to them.  An email address is valuable so treat new subscribers with the respect they deserve.  If they indicate they would like to receive emails weekly, send weekly.  If they specify men’s clothing and fishing supplies, do not send special offers for children’s clothes and cosmetics.  Respecting preferences will get your emails read and clicked on, and drive conversions.

We all know subscribers are valuable– especially new ones– so care for them.  Nurture them so they’ll become great customers and advocates for your brand.